Contact Us

Get in touch with any questions and comments.

The best way to reach us is by sending an email to We usually respond right away or within a few hours at most.

Alternatively, use this simple contact form to send us your questions and comments. The information you provide us is kept strictly confidential and is used only by us to communicate with you.

Send us a message

    We will not share your email with anyone else. 100% privacy. No spam. No games. Guaranteed.

    Your Privacy is important to us!

    We are committed to protecting your privacy. That is why we need your consent to receive emails from us so we can contact you in order to reply to your inquiry. Obtaining your agreement is one of the requirements of the European GDPR law. This law only affects you if you are in Europe but it is good for your privacy and since we care about it, we have adopted the GDPR law across our website and we are fully GDRP compliant. It is all explained in our Privacy Policy.

    If you’d prefer that you emailed us instead of using this form, please do so at

    Other Ways To Reach Us

    Frequently Asked Questions

    Please read our FAQ, before contacting us, you would often find your questions already answered there.

    We ship to all countries in the EU and the UK. We can also ship your order to any other country in the world. There might be some product restrictions for sending to some countries, so when in doubt, it's best to contact us.
    If your order contains alcohol then the recipient must be 21 years of age or older and must be there to sign for the delivery. This is a requirement for all orders containing alcohol. See our Terms & Conditions for more information.
    We accept all major credit and debit cards, PayPal, Apple Pay, Amazon Pay, and Bank transfers. You can select your preferred method of payment at checkout.
    Yes. You can order over the phone. Please contact us to arrange for payment.
    Yes. Please contact us to arrange for payment.
    In the highly unlikely event that your parcel is damaged, or shows signs of having been tampered with, please take it from the courier and get in touch with us. DO NOT refuse the package as it will complicate the process. Then please take photos of the damaged box and contents and send them to us so we can work out the best way to go about it.
    We usually send your order for fulfillment immediately upon receiving it. The seller or the warehouse then ship it within 1-5 days after they have been notified, often on the very same day. The delivery times depend entirely on the destination and the postal service used. On average that takes another day or two for deliveries to the most EU countries and the UK.
    All transactions made on the our website are secure and are done over a 256-bit SSL secure connection. In addition, we do not store any of your data on our servers -- it is all processed by the credit card processors we use (Stripe, PayPal, etc.)
    No, you do not. We provide a service. Your order is sent to a seller and shipped to you by them directly. We are here to facilitate the ordering and payment process. We aggregate and show products from many sellers, thus creating a rich and all-encompassing online store for Bulgarian products, like nothing else that exists out there.

    Our Locations

    We have shipping locations across Europe and in the UK so we can quickly send your order regardless whether you are located in Germany, France, Netherlands, UK, or any other country.

    When you buy online from Bulgarian Food EUROPE you support locally owned businesses. The products you buy on our site are delivered to you from one of many local seller’s warehouses. We usually send your order to the one that can deliver it the fastest.

    We have offices in Luxembourg and London. Those help us accommodate local operations during and after Brexit. We no longer publish our office addresses on the website, mostly in order to avoid shoppers dropping by looking for a physical store at the address, which often creates confusion and frustration as those are solely administrative offices. If you need our mailing address, please use the contact form on this page to request it.