Frequently Asked Questions and AnswersContact Us
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Check out our list of frequently asked questions and answers below or contact us if you need any help!
Which countries do you ship to?
We ship to all countries in the EU and the UK. We can also ship your order to any other country in the world. There might be some product restrictions for sending to some countries, so when in doubt, it's best to contact us.
Do I need to be a certain age to place an order?
If your order contains alcohol then the recipient must be 21 years of age or older and must be there to sign for the delivery. This is a requirement for all orders containing alcohol. See our Terms & Conditions for more information.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Amazon Pay, and Bank transfers. You can select your preferred method of payment at checkout.
I don't want to give my card details online. Can I still order?
Yes. You can order over the phone. Please contact us to arrange for payment.
Can I order by telephone?
Yes. Please contact us to arrange for payment.
What happens if my parcel is damaged when it arrives?
In the highly unlikely event that your parcel is damaged, or shows signs of having been tampered with, please take it from the courier and get in touch with us. DO NOT refuse the package as it will complicate the process. Then please take photos of the damaged box and contents and send them to us so we can work out the best way to go about it.
How long will delivery take?
We usually send your order for fulfillment immediately upon receiving it. The seller or the warehouse then ship it within 1-5 days after they have been notified, often on the very same day. The delivery times depend entirely on the destination and the postal service used. On average that takes another day or two for deliveries to the most EU countries and the UK.
How secure is shopping in your online shop? Is my data protected?
All transactions made on the our website are secure and are done over a 256-bit SSL secure connection. In addition, we do not store any of your data on our servers -- it is all processed by the credit card processors we use (Stripe, PayPal, etc.)
Do I buy directly from you?
No, you do not. We provide a service. Your order is sent to a seller and shipped to you by them directly. We are here to facilitate the ordering and payment process. We aggregate and show products from many sellers, thus creating a rich and all-encompassing online store for Bulgarian products, like nothing else that exists out there.